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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra Henry

October 7, 2025

5  out of  5
rating by Sandra Henry
"Great price and Skylar was very helpful and professional!!! All questions were answered promptly and paperwork was efficient."
We responded:
"Hi Sandra! Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Skylar provided helpful and professional service, and that everything from pricing to paperwork went smoothly. Your feedback motivates us to keep delivering top-notch service to all our customers. "
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Kerone White

October 3, 2025

5  out of  5
rating by Kerone White
"I had an excellent experience from start to finish. I was fortunate to work with Pamela, who guided me through the entire process for both my home and auto insurance. She was professional, kind, and truly outstanding at what she does. Pamela exceeded my expectations, and I couldn’t be happier with the results. Sincerely, Kerone"
We responded:
"Thank you for sharing your wonderful experience! We’re delighted to hear that Pamela provided such exceptional service, guiding you smoothly through both your home and auto insurance needs. Her professionalism and kindness truly make a difference, and we're proud to have her on our team. Your satisfaction means the world to us, and we look forward to continuing to support you with all your insurance needs. Thanks again for choosing Jody Brackins State Farm Agency!"
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Mama Ollie

October 3, 2025

5  out of  5
rating by Mama Ollie
"Bailey was very kind and courteous and willing to handle any questions we had."
We responded:
"Thank you for your kind words! We're glad to hear that Bailey provided you with courteous and attentive service, and was ready to assist with all your questions. Our team is dedicated to making your experience as smooth and positive as possible. We appreciate your feedback and look forward to helping you again in the future!"
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mike santino

October 1, 2025

5  out of  5
rating by mike santino
"Had a good experience with Mitch Simon . Very helpful and prompt with his assistance in getting my auto insurance payment processed ."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mitch Simon provided you with helpful and prompt assistance in processing your auto insurance payment. We appreciate your feedback and look forward to serving you again in the future!"
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Grace Johnson

September 28, 2025

5  out of  5
rating by Grace Johnson
"Mitchell is articulate and beyond expectations. Any questions or concerns I have are addressed expeditiously. I can't be happier with my experience and expectations. Due to previous experiences with other insurance companies. I am very satisfied with State Farm for providing me with insurance for my car, and my home."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mitchell exceeded your expectations and provided you with prompt, clear assistance. It's wonderful to know that your experience with State Farm has been positive, especially compared to past insurance companies. We truly appreciate your trust in us to protect your car and home. If you ever have any questions or need further support, we're here for you!"
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Dominic Lucido

September 25, 2025

5  out of  5
rating by Dominic Lucido
"So nice to dear with a human who knows the business and not some Website that you have to click through just to get a quote. Pam made it an easy, fun and informative process. Good old fashioned service."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Pam provided you with a friendly, knowledgeable, and straightforward experience—exactly the kind of personalized service we strive to deliver. At Jody Brackins State Farm Agency, we believe in making the process easy, fun, and informative without the hassle of endless clicks. Your kind words mean a lot to us and help others discover the value of good old-fashioned, human-centered service. We look forward to assisting you again in the future! "
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Lee McConnell

September 25, 2025

5  out of  5
rating by Lee McConnell
"Pam was great in helping me change the lien holder on my auto policy had me in and out in less then 5 minutes. Great person to work with."
We responded:
"Thank you for sharing your experience! We're delighted to hear that Pam made updating your lien holder quick and easy, getting you in and out in under 5 minutes. Providing efficient, friendly service is our top priority, and we're glad Pam could deliver just that. We appreciate your kind words and look forward to assisting you with all your insurance needs in the future!"
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Frank Pullifrone

September 19, 2025

5  out of  5
rating by Frank Pullifrone
"Mitchell Simon did a great job of helping me add my son and a vehicle to our insurance policy."
We responded:
"Thank you for your review for Mitchell and the service that he provided to assist with your change!"
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Penny Testerman

September 15, 2025

5  out of  5
rating by Penny Testerman
"Jodi was great. She called me, after hours, and answered all my questions."
We responded:
"Thank you for your review! We are here for you always!"
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S Phillips

September 8, 2025

5  out of  5
rating by S Phillips
"Come one come all State Farm Insurance the one and only best place to come and get rentals insurance and car insurance and life insurance Very great people understanding people once you choose State Farm you never will go back to no one else only State Farm I just love them. I had them over five years They are my family now, so remember Join State Farm Give them a call now ask for Mitchell Simon or Jody Brackett enjoy your day you guys"
We responded:
"Thank you for the 5 start review. We appreciate your business with us!"
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Linda Rose

September 7, 2025

5  out of  5
rating by Linda Rose
"Very helpful and polite"
We responded:
"Thank you so much for your kind words, Linda! We're thrilled to hear you found our team helpful and polite. Providing excellent service is our top priority, and your feedback motivates us to keep it up. We look forward to serving you again soon—and welcome anyone looking for a positive experience to come see us!"
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harry ellis

September 5, 2025

5  out of  5
rating by harry ellis
"Cassie went above and beyond to make sure I had off the best insurance policy at the best possible price"
We responded:
"Thank you so much for your wonderful review, Harry! We're delighted to hear that Cassie went above and beyond to find you the best insurance policy at a great price. Providing exceptional service and value is our mission, and your feedback means a lot to us. We look forward to helping you with all your future vehicle insurance needs—feel free to reach out anytime!"
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Linda George

September 5, 2025

5  out of  5
rating by Linda George
"Even though this agency isn't in my state they were very courteous and put my concerns first and worked hard to make sure everything was what I wanted. I worked with Bailey who took the time to explain everything with me and called to make sure I was happy with everything"
We responded:
"Thank you so much for your wonderful review, Linda! We're thrilled to hear that Bailey provided you with attentive and courteous service, even from out of state. Making sure our clients feel informed and satisfied is our top priority. We truly appreciate your trust and look forward to assisting you with any future needs!"
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mary rivera

September 4, 2025

5  out of  5
rating by mary rivera
"My husband and I appreciate Annarose from Statefarm .She is super helpful and explains everything very well and is very kind.I would recommend Statefarm to others.Annarose really helps save you money!"
We responded:
"Thank you for your review!!! Thank you for choosing State Farm and our Agency!! WELCOME! ~Jody Brackins, Agent"
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Brad Lovelace

September 4, 2025

5  out of  5
rating by Brad Lovelace
"I walked into our local State Farm ( Jody Brackins' office) and was greeted warmly by Pam and Skyler. They answered all my questions and were very patient with me. In the end, I saved money and got the coverage I was looking for and more. During this time there was an illness in our family and they reached out to us giving their sympathy and letting us know they were there for us. They were extremely thoughtful."
We responded:
"Thank you so much for your heartfelt review, Brad. We're grateful that Pam and Skyler could provide you with warm, patient service and help you find the right coverage at a great price. Our team truly cares about our clients not just as customers but as people, and we're sorry to hear about the illness in your family. Please know we're here for you whenever you need us. We appreciate your trust and look forward to continuing to support you!"
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Krissy Howard

September 1, 2025

5  out of  5
rating by Krissy Howard
"Mitch was very kind and helpful when I needed to make a change to my policy. He was a pleasure to work with."
We responded:
"Thank you so much for your kind words, Krissy! We're glad Mitch could assist you promptly and make the process smooth. Providing helpful and friendly service is our goal, and your feedback means a lot to us. We look forward to supporting you with any future insurance needs!"
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Brett Marsh

August 28, 2025

5  out of  5
rating by Brett Marsh
"Bailey"
We responded:
"Thank you, Brett, for your fantastic review! We're happy to hear that Bailey provided you with great service and helped you find the right vehicle insurance at a great price. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business!"
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Jean David

August 25, 2025

5  out of  5
rating by Jean David
"Taryn Giles is the best! Professional, knowledgeable and overall very pleasant to talk to like you’re talking to “a good neighbor” 😊😁. But seriously, Im so glad that I picked up the call and got to talk her. She helped me get the same coverage/better than my current insurance provider. Thank you! Update 08.25.2025: Had a wonderful check-in call with Bailey today to make sure I have everything I need. Im really loving that State Farm made me feel that they truly value my business. Bailey was awesome and cheerful that would make your day. Thank you, Bailey and State Farm."
We responded:
"Thank you for the Review! We love knowing that we are protecting you better and providing great knowledge to you!"
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rosemary hendley

July 29, 2025

5  out of  5
rating by rosemary hendley
"We added a new vehicle to our auto policy. Skylar gave us superior service. Literally, within minutes the new automobile was added to our policy and an email was sent to us with the temporary ID Card. Highly recommend this Agency!!"
We responded:
"We are thrilled that you had a fabulous experience!!! WELCOME to our Agency and State Farm!"
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Sharif Ahmad Rassuli

July 23, 2025

5  out of  5
rating by Sharif Ahmad Rassuli
"Very good, Very friendly person"
We responded:
"Thank you so much for your review!"
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Brenda Derby

July 23, 2025

5  out of  5
rating by Brenda Derby
"Mitchell was very helpful with the questions I had about RV insurance! Was a pleasure to deal with him!"
We responded:
"Thank you Brenda! Happy Camping!"
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Rob Eachus

July 23, 2025

5  out of  5
rating by Rob Eachus
"As long-time State Farm clients in Pennsylvania, we chose Jody Brackins office with State Farm in Rising Sun, MD after purchasing a cottage on the bay for home owner insurance as well as an additional policy for a golf cart. Throughout the process, Mitchell Simon has been our contact and we could not be happier with the service that we have received. Mitchell has been nothing but polite and courteous. He has answered every question that we had. If there was any doubt, he quickly researched and provided the needed information. Additionally, Mitchell has been prompt in returning emails, texts, and forwarding documentation to our lender, who was equally impressed with Mitchell. Besides being professional, Mitchell is also very personable, making us feel like their most important client every time we called. We would, and will, highly recommend Jody Brackins State Farm office and please ask for Mitchell Simon - you cannot find better customer service. Thank You for helping our family to realize a dream!"
We responded:
"Thank you for you long time standing with State Farm. We appreciate your business! Thank you for your review and we are glad that Mitchell took great care of you!"
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Beshdad Barreau

July 22, 2025

5  out of  5
rating by Beshdad Barreau
"Mitchell Simon was very professional and took his time explaining all the coverages for both my homeowners and auto policy. Definitely recommend. Wonderful experience."
We responded:
"Thank you for your Review! We love knowing that we explained the coverages to you, so you know how you are protected"
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Ed DeMayo

July 22, 2025

5  out of  5
rating by Ed DeMayo
"Mitchell was helpful and stuck with me through endless questions and general swaying between my old company and hime."
We responded:
"Thank you for the review and we are happy that we answered all of your questions!"
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Aron May

July 22, 2025

5  out of  5
rating by Aron May
"Bailey acted fast and efficient along with being customer friendly!"
We responded:
"Thank you Aron for your Review! We are happy to hear that you had an efficient experience."